Brokerage services in Brisbane - investing with bank

Why so many people in Brisbane have problem with opening bank account ?

If you don't know how to open new bank account for savings or every day spending you can meet with Silas Beach from HSBC Bank Australia. They can also offer you mortgages. All banks in Brisbane have to respect the AML Regulations that is an effect of AML 4th Directive. 11 years ago no one has even heard about the Anti Money Laundering (AML) or Counter Terrorism Financing (CTF). Products like savings account or reversed factoring where easy to get for almost anyone. This year we are expecting more denial of service because of the AML regulations claims Brynn Walton from HSBC Bank Australia that works in People's Choice Credit Union - Rediatm - Boq Ashgrove in Brisbane.

Brokerage services in Brisbane - investing with bank

How to protect your money in bank?

You don't have to worry about the money if your bank accounts are frozen.It will automatically freeze the money that has been withdrawn,and you will not be required to fill out form 653 or make arrangements for the money to be deposited.

As we mentioned earlier all banks in Brisbane have to respect the AML Regulations by law that is why banks must ask customer for his passport to open an account, and this was a common policy in Brisbane and NSW banks. However in 2017 the Australian governments created a new rule called AMLD-ACN to prevent the banks to make all the account holder passports as their identity. This measure made all banks not to make an easy access for the customer to open a bank account.

But they need all the bank account owners to show their passport. It is very difficult for the immigrants who do not speak English or other languages easily and take long time to speak with the bank staffs to get their access to the banking system.

Due to these difficulties, some banks have taken the decision to no longer require the passport as the ID. These are the banks that are called customer-friendly.

But these are the same rules that should be applied to the local banks only.Why I need to choose the customer-friendly banks?A customer with high demands when he is opening account may face some difficulties as we mentioned before.

What bank in Brisbane should I choose?

HSBC Bank is your number 1 choice for online banking in Queensland. We don't just accept your money but also the money of our clients. Our business is our clients. The business has been running for more than 40 years and we don't want to let them down. As you would expect our client base is diverse which means you get different types of clients.

How to make money in Brisbane

It is the best way to earn money because you have to invest it to your advantage and also you are able to have more control over spending with our investment fund which allows you to invest in more investment-grade companies. If you want to meet with a professional with expertise in this field then consider us.

We have some of Australia's finest staff in Australia, Queensland and overseas. We know what we're talking about and will work with you to get you the results you are looking for. Why not join us for free.

What are the biggest benefits of opening an account with HSBC? You have access to an online banking facility and the savings account is a bank guarantee on investment income from your business. The accounts are also very easy to use and can be opened in less than 15 minutes!

There's no need to register to open your accounts with one of the big banks because the accounts are online and you can access them from any computer, mobile phone, tablet, netbook or laptop. HSBC Bank offers a range of benefits for our customers: Online Banking The HSBC accounts allow you to spend as much of your income as you want in any of our investment funds.

Your bank guarantee on investment income will also be added to all your savings.

This means you will never run out of money to spend on your next gaming purchase. With a card like the ASUS VivoBook 14, you may only use it to play your computer games, but in case you want to buy a new video game, you will not be bothered at all because you always have more power and memory available.

Frequently Asked Questions:

What are the key features and benefits of HSBC's Premier banking package for customers in Brisbane?

HSBC’s Premier Banking package is a premium service designed to cater to high net worth individuals and businesses. Here are some of the key features and benefits that come with this package for customers based in Brisbane:

1. Relationship Manager: Customers will have a dedicated relationship manager who will assist them in managing their finances, providing tailored advice, and addressing any banking needs they may have.

2. Exclusive Offers: Premier customers can enjoy exclusive offers and discounts on various products and services, including travel, insurance, and investments.

3. Higher Interest Rates: The package offers higher interest rates on savings accounts compared to regular accounts, allowing customers to earn more from their deposits.

4. Fee-Free Transactions: There are no fees for making local and international transactions, including ATM withdrawals, transfers, and bill payments.

5. Access to Foreign Currency: Customers can access foreign currencies at competitive exchange rates without any transaction fees.

6. Online Banking and Mobile App: Premier customers have access to HSBC's online banking platform and mobile app, which allows them to manage their accounts and finances easily from anywhere.

7. Priority Service: With this package, customers receive priority service at branches, over the phone, and through digital channels, ensuring quicker resolution of queries or issues.

8. Insurance Coverage: Premier banking package includes comprehensive insurance coverage for personal accidents, travel inconveniences, and more.

9. Investment Services: Customers can access a wide range of investment options, including shares, bonds, and managed funds, through HSBC's wealth management services.

10. Invites to Exclusive Events: Premier customers are invited to attend exclusive events such as networking gatherings and cultural performances, providing opportunities for socializing and learning.

In summary, the HSBC Premier banking package offers a range of benefits and features tailored to meet the needs of high net worth individuals and businesses in Brisbane. By providing personalized service, exclusive offers, and access to financial tools and services, this package ensures that customers enjoy an exceptional banking experience.

How do I handle a customer's complaint about an issue with their account or transaction at a Westpac ATM located in Newcastle?

To handle a customer's complaint about an issue with their account or transaction at a Westpac ATM located in Newcastle, follow these steps:
1. Apologize for the inconvenience they have experienced and show empathy towards their situation.
2. Ask them to provide you with as many details as possible about the problem they are facing, such as the date, time and location of the issue, any error messages received, and the specific transaction in question.
3. Verify their identity by asking for personal information like their full name, date of birth, account number or customer identification number to ensure you are speaking with the correct person.
4. If they have not already done so, encourage them to report the issue to Westpac's Fraud Detection team as soon as possible by calling 1300 655 501. Provide them with the contact details for this service and inform them that it is available 24/7.
5. If you have access to the relevant information, review their account activity to identify any unusual or unauthorized transactions.
6. Take note of any steps they have already taken to resolve the issue, such as reporting the problem at another ATM or contacting Westpac directly.
7. Offer them a temporary solution while investigating the issue further, for example, reversing any unauthorized transactions or blocking their account temporarily. Ensure you inform them about the steps you are taking and the expected timeline for resolving their complaint.
8. Assign someone from your team to investigate the problem and provide regular updates on the progress of the investigation to the customer. Keep them informed at every stage of the process.
9. Once the investigation is complete, provide a clear explanation of the findings and any actions that have been taken to resolve their complaint. If you find that an unauthorized transaction has occurred, let them know how they will be reimbursed or compensated.
10. Ask for feedback on their experience and ensure they are satisfied with the resolution of their complaint. If necessary, offer a further gesture of goodwill to show your commitment to providing excellent customer service.

As an employee of People's Choice Credit Union ATM Bank, what measures are in place to ensure the safety and security of our customers' transactions while using your ATMs?

At People's Choice Credit Union ATM Bank, we prioritize the safety and security of our customers' transactions. Here are some of the measures in place to ensure this:
1. Secure Network Connection: Our ATMs use encrypted communication channels that protect customer data from being intercepted or tampered with during transactions.
2. PIN Entry Protection: Our ATMs have a PIN shield or mask that prevents onlookers from seeing your PIN as you enter it, ensuring the confidentiality of your account information.
3. Security Cameras: We install high-definition security cameras at strategic locations around our ATMs to monitor any suspicious activity and prevent theft or vandalism.
4. 24/7 Monitoring: Our state-of-the-art monitoring system continuously monitors the performance and status of our ATMs, ensuring that they remain operational and secure for customers.
5. Regular Maintenance: We perform regular maintenance checks on our ATMs to ensure that all security features are functioning correctly and to address any potential vulnerabilities.
6. Emergency Response: In case of an emergency or suspicious activity, we have a dedicated team of professionals who can respond quickly to mitigate the situation and protect customers' data.
By implementing these measures, we aim to provide our customers with a secure and convenient banking experience at our ATMs.

Recommended places in Brisbane

Commonwealth Bank Queen St Branch

Bank
Commonwealth Bank Building, 240 Queen St, Brisbane City QLD 4000, Australia

GPS : -27.4679158, 153.0270033

Users reviews of Commonwealth Bank Queen St Branch Brisbane

Rating: 5/5 reviewed: 2024-02-25 by Rylan Harper

As a regular customer of Commonwealth Bank Queen St Branch in Brisbane, I can confidently say that this bank is a gem among others. From the moment you step inside, you're greeted with a warm smile and courteous service that makes you feel welcomed and valued. It's not just the friendly staff that sets this bank apart, but also the range of services and facilities they offer that make it a go-to destination for many.

One of the reasons people love to visit banks like Commonwealth Bank Queen St Branch is the convenience factor. With its central location on Queen Street, it's easily accessible by public transport or car. Parking is available nearby, making it easy for customers who prefer to drive. The bank is also open late, which is a lifesaver for busy professionals and working parents who need to manage their finances outside of standard business hours.

Another key factor that keeps people coming back is the range of services on offer. From everyday banking like withdrawals and deposits to more specialized services like foreign currency exchange and financial planning, this bank has it all. The staff are knowledgeable and experienced in a variety of areas, so customers can be confident they're receiving expert advice.

But what sets Commonwealth Bank Queen St Branch apart from other banks is the attention paid to customer experience. The branch is spacious and modern, with plenty of seating and private areas for consultations. The staff are highly trained in customer service skills, ensuring that every interaction is a positive one.

Recently, I witnessed an incident at this bank that demonstrated the commitment of the staff to customer satisfaction. Two colleagues had become embroiled in a heated argument over a dispute, with tempers running high. It quickly became clear that the situation was escalating and could potentially turn violent. That's when the security team sprang into action, expertly de-escalating the situation and ensuring that both parties were safely separated. Their quick thinking and professionalism prevented what could have been a serious incident, and left customers feeling reassured and grateful for the swift action taken by the bank staff.

In my experience, the customer service at Commonwealth Bank Queen St Branch is second to none. The staff are friendly, helpful and always willing to go above and beyond to meet the needs of their clients. Whether it's a simple transaction or a more complex issue, they approach every interaction with a positive attitude and a commitment to finding a solution that works for everyone involved.

In conclusion, I can wholeheartedly recommend Commonwealth Bank Queen St Branch in Brisbane as an exceptional destination for all your banking needs. Whether you're a long-term customer or just starting out, the staff will make you feel valued and supported every step of the way. With its convenient location, extensive range of services, and unwavering commitment to customer satisfaction, this bank truly stands out from the rest. I encourage anyone looking for a reliable and trustworthy banking institution to give it a try – you won't be disappointed!

Suncorp Bank ATM

Bank
Myer Centre, Level Q, 91 Queen St, Brisbane City QLD 4000, Australia

GPS : -27.4706069, 153.0248769

Users reviews of Suncorp Bank ATM Brisbane

Heritage Bank ATM

Bank
305/307 Queen St, Brisbane City QLD 4000, Australia

GPS : -27.4674074, 153.0286472

Users reviews of Heritage Bank ATM Brisbane

Rating: 2/5 reviewed: 2023-07-23 by Lyric Kent

Oh, Heritage Bank, how I wish you could understand my needs,
A humble stock clerk from Brisbane with dreams and a savings scheme.
I sought your ATM to buy gold coins as investment, a wise move, they say,
But alas! All I found was disappointment on this fateful day.

You see, my friend, I have been saving for some time now,
And the idea of investing in gold seemed like such a sound bow.
But lo and behold, your ATM in Brisbane lacks the option to buy,
Leaving me frustrated, feeling like the universe just winked and said goodbye.

I wish I could have turned to you for guidance and assistance,
To make my dream of owning gold coins a reality, not just an expression.
But with no such service available at your Brisbane ATM,
I am left feeling dismayed and in need of a new plan.

So, Heritage Bank, if you're ever wondering why I complain,
Just know it's because I believe there should be more than just pain.
For those like me who wish to invest wisely,
Providing gold coins as an option is truly advisable.

Perhaps one day we will meet again with a solution in sight,
Till then, my quest for gold coins continues through the darkest of night.

Rating: 2/5 reviewed: 2024-04-07 by London

Oh, Heritage Bank, how could you be so blind?
To refuse your loyal customers the option to invest in gold coins, an essential find!
Do you not understand that we are in a time where uncertainty reigns?
And turning to gold as a safe haven seems like the only sane gains!

Lyric Kent's plea for guidance and assistance is not just a mere request,
But a desperate cry for help from someone who has been duly affected. By denying her this service through your ATM in Brisbane,
You are essentially blocking the path to financial freedom, plain and simple. The lack of such an option available at your ATM is not only frustrating but also unfair!
Especially when there are so many other banks offering it without any care. So Heritage Bank, it's high time you took a step back and re-evaluated your stance,
For failing to understand the needs of your customers, and putting their financial future at risk, is akin to being part of a grand stance!

It's not just about the profitability or loss incurred by offering gold coins as an option,
But also about catering to the needs of your customers, and keeping up with the modern motion. The world is moving towards a more sustainable future, where clean energy sources will be the new mantra,
And providing gold coins as an investment option seems like an inevitable demand for a brighter tomorrow!

Heritage Bank, it's time to wake up from your slumber and realize that the needs of your customers are paramount,
For failing to do so will only lead to a loss of reputation and a shrinkage in your customer base, a doom-laden plot!
So I urge you to reconsider your stance and provide gold coins as an investment option through your ATMs,
And make Lyric Kent's quest for financial freedom less of a daunting chasm.

Commonwealth Bank George St Brisbane Branch

Bank
400 George St, Brisbane City QLD 4000, Australia

GPS : -27.4686057, 153.0207983

Users reviews of Commonwealth Bank George St Brisbane Branch Brisbane

Commonwealth Bank Albert St Brisbane Branch

Bank
109 Albert St, Brisbane City QLD 4000, Australia

GPS : -27.471401, 153.0271

Users reviews of Commonwealth Bank Albert St Brisbane Branch Brisbane

Suncorp Bank Brisbane Square

Bank
Brisbane Square, 7/266 George St, Brisbane City QLD 4000, Australia

GPS : -27.4708084, 153.022689

Users reviews of Suncorp Bank Brisbane Square Brisbane

Heritage Bank

Bank
231 George St, Brisbane City QLD 4000, Australia

GPS : -27.470608, 153.023465

Users reviews of Heritage Bank Brisbane

Rabobank Brisbane

Bank
Waterfront Place, 1 Eagle St, Brisbane City QLD 4000, Australia

GPS : -27.4689773, 153.0304869

Users reviews of Rabobank Brisbane Brisbane

BOQ 116 Queen Street

Bank
116 Queen St, Brisbane City QLD 4000, Australia

GPS : -27.469731, 153.024656

Users reviews of BOQ 116 Queen Street Brisbane

Rating: 5/5 reviewed: 2024-02-20 by Spencer

My dear husband John Love and I have spent quite a considerable amount of time at BOQ 116 Queen Street in Brisbane, Queensland, Australia. As we approached this banking institution nestled amidst the bustling heart of Brisbanes Central Business District (CBD), the towering skyscrapers and majestic architecture that characterize this vibrant city never cease to amaze me.
Located at the intersection of Queen Street, Albert Street, and Edward Street in Brisbane City QLD 4000, Australia, BOQ 116 Queen Street stands tall and proud, a beacon of financial stability amidst the concrete jungle that surrounds it. The building itself is an architectural marvel, with its sleek glass exterior and modern design elements that seem to blend seamlessly into the urban fabric of this city.
The surrounding area is a veritable cornucopia of architectural wonders. The Brisbane City Hall, just a stone's throw away from BOQ 116 Queen Street, is a magnificent example of Neo-Baroque style architecture that dates back to the early 20th century. Its imposing facade and intricate details are truly a sight to behold.
As we make our way through the CBD, we encounter other notable landmarks such as the Central Plaza Tower and the Treasury Casino & Hotel, both of which boast impressive designs that showcase Brisbane's rich architectural heritage.
But it is not just these iconic structures that capture my imagination; it is also the subtle details that make this city so special. The narrow lanes lined with quaint cafes and boutiques offer a respite from the hustle and bustle of the CBD, while the lush greenery of the nearby parks and gardens provide a much-needed breath of fresh air.
As we step inside BOQ 116 Queen Street, I cannot help but feel a sense of anticipation and tension that comes with entrusting our hard-earned money to this financial institution. The staff at this branch are always professional and courteous, ensuring that every customer receives the attention they deserve.
In conclusion, my experience at BOQ 116 Queen Street has been nothing short of exceptional. The bank's commitment to providing top-notch service and its impressive location within Brisbane's bustling CBD make it a destination worth visiting for anyone in need of reliable financial advice or services. And let us not forget the architectural wonders that surround this institution, adding an extra layer of allure to an already captivating cityscape.

BOQ 167 Eagle Street

Bank
167 Eagle St, Brisbane City QLD 4000, Australia

GPS : -27.4661264, 153.0304659

Users reviews of BOQ 167 Eagle Street Brisbane

CBA Branch (King George Square)

Bank
79 Adelaide St, Brisbane City QLD 4000, Australia

GPS : -27.4693479, 153.024344

Users reviews of CBA Branch (King George Square) Brisbane

Rating: 3/5 reviewed: 2024-03-06 by Selena Dale

As a long-time customer of the Commonwealth Bank of Australia (CBA), I couldn't help but feel disappointed during my recent visit to their King George Square branch in Brisbane back in March. While I was there to explain a problem with one of my financial products, what left me truly disheartened was the lack of transparency that seems to have become all too common in the banking industry these days. Unfortunately, it's becoming increasingly apparent that clients are no longer getting clear communication about their financial products and services. And while I understand that the intricacies of banking can be complex, it's still imperative that customers are provided with comprehensive explanations regarding the terms and conditions of any product they're considering purchasing. Regrettably, my experience at the King George Square branch was far from ideal in this regard. While I tried to clarify certain points about my account, the staff seemed less than forthcoming in their responses - which only added to my frustrations and confusion. Now, let's talk more about the internal appearance of the CBA Branch (King George Square) bank itself. Upon entering the branch, I couldn't help but be impressed by its sleek and modern design. The space is well-lit, spacious, and tastefully decorated - a far cry from some of the older and cramped banking branches that still exist in certain parts of the city. The staff themselves were also friendly and attentive throughout my visit. While I can't fault their service in this regard, I do feel that more could be done to ensure clients are provided with clear explanations regarding the products they're considering purchasing. With all of this being said, however, I do believe that there is still hope for CBA and other banks like it to improve the level of transparency they provide their customers. By prioritizing clear communication and making a concerted effort to educate clients about the intricacies of financial products, we can go a long way towards restoring trust in the industry as a whole. In conclusion, while my visit to CBA's King George Square branch in Brisbane left me feeling somewhat disillusioned, I do still hold out hope for a better future where transparency and clear communication become the norm rather than the exception. Here's hoping that we can all work towards this brighter tomorrow together.

CBA ATM (Broadway On The Mall)

Bank
170 Queen St, Brisbane City QLD 4000, Australia

GPS : -27.4688734, 153.0258071

Users reviews of CBA ATM (Broadway On The Mall) Brisbane

Macquarie

Bank
825 Ann St, Fortitude Valley QLD 4006, Australia

GPS : -27.4560604, 153.0377359

Users reviews of Macquarie Brisbane

Rating: 3/5 reviewed: 2024-03-17 by Elijah

Dear Macquarie Bank in Brisbane,

I am writing this letter with a heavy heart, filled with frustration and disappointment. As a loyal customer of your bank for over five years, I have always believed that you provide top-notch financial services to your clients. But today, I feel completely let down by your establishment. You see, I have been saving up money for quite some time now, intending to invest it in gold coins as a long-term investment strategy. I heard about your bank's reputation in this regard and was eager to explore my options with you. However, much to my surprise, you informed me that you do not offer gold coin investments at all!

I am bewildered by this revelation because it goes against everything that I thought I knew about your bank. How can a leading financial institution in Brisbane fail to provide such a basic and popular investment service? Are you aware of the demand for gold coins in today's economic climate, where traditional investments like stocks and bonds are not as reliable as they once were?

Moreover, I have heard some disconcerting rumours about your bank's practices lately. According to recent news reports, there have been allegations of misconduct by certain employees, including fraudulent activities in loan applications and breaches of confidentiality. As a customer who values transparency and trustworthiness above all else, I am apprehensive about the implications of these claims on your bank's reputation and credibility. I would like to request a meeting with one of your senior executives to discuss my concerns in greater detail. I would also appreciate a comprehensive explanation regarding the reasons behind your decision to discontinue gold coin investments, as well as any alternative investment options that you may suggest instead. In light of the recent developments that have come to light, I am also interested in learning more about how your bank plans to address these issues and prevent them from recurring in the future. As a responsible financial institution, it is essential for you to take swift action to restore trust among your clients and assure us of your commitment to integrity and honesty. I eagerly await your response and hope that we can work together towards a mutually satisfactory resolution.

Bank of Queensland

Bank
Chermside QLD 4032, Australia

GPS : -27.3846038, 153.0327636

Users reviews of Bank of Queensland Brisbane

Rating: 1/5 reviewed: 2024-03-01 by Mason

Dear Bank of Queensland, Brisbane Branch, I trust this message finds you well. My name is Mason, and as your esteemed General Manager, I'm writing to express my disappointment about an important financial decision I recently encountered. You see, I have some savings tucked away in your lovely bank, but lately, I've been considering investing in gold coins for diversification purposes. A wise investment strategy, don’t you think? Unfortunately, the Bank of Queensland, being the wonderful institution that it is, couldn't offer me this particular service. Yes, you read that right, no gold coin transactions for your dear General Manager! How about that, eh? I had to turn elsewhere, and I must say, my new bank is so excited about their gold coin investment options that they even sent a gold-plated pencil with their welcome package! Now THAT'S customer service. So, in conclusion, thank you for the time we’ve shared together, but it seems our financial paths have diverged like two ships passing in the night. Wishing you and your team the best of luck on this goldless journey, Mason P. S.

Newcastle Permanent - Westpac ATM

Bank
260 Queen St, Brisbane City QLD 4000, Australia

GPS : -27.4676997, 153.0274054

Users reviews of Newcastle Permanent - Westpac ATM Brisbane

HSBC Bank Australia

Bank
Sunnybank Plaza, Cnr Mains Road and McCullough Street, Sunnybank QLD 4109, Australia

GPS : -27.570358, 153.06263

Users reviews of HSBC Bank Australia Brisbane

Rating: 4/5 reviewed: 2024-02-16 by Eli

Avid entertainment lover chooses HSBC Bank Australia for its convenient location near Sunnybank Plaza and accessibility to Brisbane's cityscape attractions. The bank's array of tailored accounts for hobby enthusiasts makes it an ideal fit for those, like the author, seeking a satisfying financial experience.

People's Choice Credit Union ATM

Bank
209 Queen St, Brisbane City QLD 4000, Australia

GPS : -27.469397, 153.026451

Users reviews of People's Choice Credit Union ATM Brisbane

People's Choice Credit Union ATM

Bank
Fairfield Gardens Shopping Centre, 180 Fairfield Rd, Fairfield QLD 4103, Australia

GPS : -27.5087518, 153.0255011

Users reviews of People's Choice Credit Union ATM Brisbane

People's Choice Credit Union - Uni Of Qld - ATM

Bank
building building 4067, 21 Union St, Toowong QLD 4066, Australia

GPS : -27.4891927, 152.9846961

Users reviews of People's Choice Credit Union - Uni Of Qld - ATM Brisbane

People's Choice Credit Union - Rediatm - Boq Ashgrove

Bank
Highpoint Plaza, 240 Waterworks Rd, Ashgrove QLD 4060, Australia

GPS : -27.445944, 152.992827

Users reviews of People's Choice Credit Union - Rediatm - Boq Ashgrove Brisbane

Banks within entire Brisbane region

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